Last updated: 23 October 2026
These terms explain how you may use Review My Retreat, including our retreat listings, enquiries, accounts, guides and reviews. Please read them before creating an account, submitting content or buying a service. Our Privacy Policy separately explains how we use personal information.
1. Who operates this website
Review My Retreat is operated by Review My Ltd, a company registered in England and Wales under company number 09717508. Our registered office is 124 City Road, London, England, EC1V 2NX. You can contact us through our contact page or by post at that address.
2. Our service and the retreat provider’s role
The website helps people discover retreats, read information and contact retreat providers. Providers supply their own retreat descriptions and are responsible for their programmes, availability, prices and conditions. Our guides and listings provide general information; they are not personalised medical advice.
We provide a retreat directory and enquiry service. We pass guest enquiries to the relevant retreat provider. Sending an enquiry does not reserve a place, require you to pay for a retreat, or create a retreat booking. You arrange and pay for your retreat directly with the provider, under the provider’s terms. We do not take guest retreat bookings or payments, collect guest deposits, or organise the retreat.
A contract for a retreat is between the guest and the provider. This is separate from any contract between us and a provider for marketing services.
Before committing, check the provider’s identity, programme, suitability requirements, total price, inclusions, cancellation terms and insurance arrangements. A listing, review or ownership-claim check is not a guarantee that a retreat is suitable for your circumstances. This does not reduce our responsibility for the services we provide ourselves.
3. Accounts and enquiries
Provide accurate information, keep your sign-in details secure, and tell us if your account may have been misused. If you act for an organisation, you must have permission to do so. You must be at least 18 to create an account or purchase marketing services. A retreat provider sets its own participation age and other requirements for its retreats.
When you send an enquiry, the details you choose to provide are shared with the relevant provider so it can respond. Review My Ltd also receives a copy of your enquiry in its Google Workspace business email account to administer the enquiry service and handle related support. Please do not include payment-card details, passwords or unnecessary sensitive information. Check the provider’s own privacy information before sharing health information directly with it.
4. Retreat listings and provider responsibilities
If you submit or manage a listing, accurately explain your relationship to the retreat and do not represent yourself as its owner or authorised representative unless that is true. Contact us if you are responsible for a retreat and need to correct a listing or establish control of it. We may request evidence of your authority before giving you management access.
Listings must be accurate, kept up to date and supported by rights to use the text and photographs. Providers must explain material restrictions, costs, cancellations and participation requirements, comply with applicable law, and avoid misleading claims about health outcomes, qualifications or safety. Venue photographs must represent the advertised retreat accurately. Illustrative editorial/category imagery must not be presented as evidence of a named venue’s facilities.
A claim of listing ownership or a check of someone’s authority to manage a listing does not amount to accreditation of the retreat, its facilitators or its safety. Do not interpret a listing or profile as a medical or professional endorsement by us.
5. Paid listing and marketing services
Guests can browse listings and send enquiries without a guest booking fee from us. Retreat providers can pay us for additional marketing and exposure. Charges we collect are for our own host marketing services, not payment for a guest’s stay at a retreat.
Our marketing services are aimed at retreat providers acting for business or professional purposes. If you buy from us as a consumer, the protections that apply to consumers are preserved as explained below.
Before you buy a service from us, the order information must identify what is included, the total charge and applicable taxes, its duration, whether it renews, and how to cancel. Your order confirmation records the agreed service. Any additional package terms must be made available before you order.
Paid marketing subscriptions renew automatically at the billing frequency and price shown when you order, unless you cancel. You can cancel at any time through the subscription controls in your account or by contacting us. Cancellation must be completed before the next renewal is processed to stop that renewal charge. Tell us promptly if you cannot use the cancellation controls, so we can help.
Cancellation stops future renewals. Your current paid service continues until the end of the period already paid for. We do not ordinarily refund the unused part of that period. This does not affect a refund or other remedy required by law, or your rights where we have failed to supply an agreed service.
Any proposed change to your subscription price or package will be explained before it takes effect. It will not alter a billing period you have already paid for. You can cancel renewal before a change applies.
Consumer cancellation rights
If you enter a marketing service contract with us as a consumer online or at a distance, you normally have 14 days after the day the contract is made to cancel without giving a reason. Tell us clearly through the contact page or by post before the period expires. You do not have to use a particular form.
If you expressly ask us to start the service during that period and then cancel, we may charge a proportionate amount for the service supplied, where the law permits. The right to cancel is lost after full performance only if you asked us to begin early and acknowledged that consequence. If those conditions are not met, your applicable cancellation rights remain. Any refund due under these rights will be made within the legally required period, normally within 14 days after you tell us, using the original payment method unless you agree otherwise.
You may use this cancellation wording, although it is optional: “To Review My Ltd, 124 City Road, London, England, EC1V 2NX: I give notice that I cancel my contract for the following marketing service: [service and order number]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date].” Add your signature if sending it on paper.
These consumer rights take priority over the ordinary end-of-period cancellation rule above. They concern our marketing services, not a guest’s separate booking with a retreat provider.
6. Advertising, recommendations and external websites
Some providers pay for additional marketing. This can increase their visibility on the website or through our promotional channels. Paid exposure is not a guarantee of retreat quality or suitability, and it does not buy a favourable guest review or the removal of a genuine critical review. We identify advertising and sponsorship where applicable so readers can understand the commercial context.
Some editorial links are affiliate links. If you follow an affiliate link and make a qualifying purchase, we may receive a commission. The relevant disclosure explains that commercial relationship. Purchases on an external website are subject to that seller’s terms and privacy information.
External websites have their own terms and privacy practices. We do not control their content or services. A link does not transfer responsibility for our own advertising or representations to another business.
7. Reviews and other contributions
Guest reviews must reflect genuine first-hand experience and be relevant, lawful and honest. Fake and incentivised guest reviews are prohibited. Do not write or commission a review that is invented, impersonates another person, manipulates a rating, or is given in exchange for payment, a discount, a free stay or another benefit. Do not review your own business or pose as an independent guest where you have a personal or business connection to the provider.
A testimonial supplied by a provider as part of its listing is provider marketing content and is different from an independently submitted guest review. Providers must have permission to use testimonials and must not invent or misleadingly edit them. Neither a testimonial nor a guest review should be treated as a guarantee of another person’s experience.
Do not publish private information about other people, unlawful allegations, harassment, spam or material that infringes someone else’s rights. You remain responsible for your contribution. You keep ownership of it and give us a non-exclusive, royalty-free permission to host, display, format and moderate it as reasonably needed to operate the website. You can contact us about correcting or removing your contribution; any personal information is handled under our Privacy Policy. This permission does not transfer ownership of your content to us.
We may ask for information to assess whether a review is genuine or complies with these rules. We may reject, remove or restrict content where there are reasonable grounds to find it fake, incentivised, misleading, unlawful or otherwise in breach. We do not promise that every review is independently verified. We do not remove a compliant review simply because it is negative, and a provider’s payment for marketing does not determine a review decision. Contact us if you think a moderation decision is mistaken.
Report a suspected fake review, unlawful content or rights complaint through our contact page, giving the page address and a clear explanation. Do not send unnecessary sensitive evidence. We may ask for more information to assess a report.
8. Acceptable use and our website content
Do not misuse the website through fraud, malicious software, unauthorised access, interference with security, harassment or unsolicited advertising. Do not copy or exploit website material in a way that infringes intellectual-property rights or breaks applicable law. These restrictions do not remove uses allowed by law.
Our branding, original website material and software belong to us or our licensors. You may use the website for its intended purposes; this does not transfer ownership of those rights.
9. Content removal and account restrictions
We may restrict an account or remove material where reasonably necessary to address a breach of these terms, unlawful or misleading content, fraud, security risks or a legal requirement. Unless urgent action is reasonably necessary, we will explain the reason and give you a reasonable opportunity to respond or correct the problem before ending an account or paid service. Urgent protective action may be taken first where needed to protect people, the website or legal rights. Contact us if you believe a decision is mistaken.
Ending an account does not cancel a contract you have with a retreat provider. Any effect on a service bought from us, including refunds for undelivered services, will be handled under the agreed package terms and applicable rights.
10. Our responsibility to you
We will provide our own services with reasonable care and skill. We do not promise uninterrupted access or that every provider will respond or meet your expectations. We are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
If a paid marketing service is not supplied as agreed, contact us so we can put the problem right. Where applicable, remedies may include correcting or repeating the service, a price reduction or a refund. Nothing in these terms requires you to accept a remedy that is less than the law entitles you to receive.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that the law does not allow us to exclude or limit.
11. Changes, complaints and disputes
We may update these website terms to reflect changes in the service, law or reasonable operational requirements. The version and date will be shown here. Changes will not retrospectively remove rights under an existing paid order. A material change to the commercial terms of a marketing subscription will apply only to a future renewal, after reasonable advance notice and an opportunity to cancel renewal before the change applies. We will not treat simply continuing to use the website as agreement to a material change to a paid period already purchased.
Please contact us first about a problem with a service we provide. For a retreat’s performance or a booking made directly with its provider, contact that provider as well. We will not describe a provider dispute as excluding your rights against us where we are responsible.
These terms are governed by the law of England and Wales. If you are a consumer, this does not remove mandatory protections available under the law of your usual country of residence, or any right to bring proceedings in your local courts. For business users, the courts of England and Wales have jurisdiction.
If part of these terms is unenforceable, the remaining provisions continue to apply so far as they can operate fairly and lawfully.