By Rob Horsfall · Last checked: 1 November 2026
If you have booked through BookYogaRetreats.com, you may be concerned about your retreat, your deposit and whether you should pay any remaining balance.
BookYogaRetreats identifies itself as part of Tripaneer B.V. The insolvency case details published on ClaimsAgent record that Tripaneer B.V. was declared bankrupt on 30 September 2026, under Amsterdam court case F.13/26/306. BookYogaRetreats company information, Tripaneer bankruptcy case details.
Your retreat may still be able to go ahead. Before cancelling travel arrangements or paying again, contact the retreat organiser directly and ask them to confirm your booking and payment position in writing.
This guide explains the practical steps to take. The payment protection information focuses mainly on UK consumers; your rights depend on your country, booking contract and payment method.
Is BookYogaRetreats in administration or liquidation?
The recorded legal status is Dutch bankruptcy, known as faillissement. The case history shows an earlier provisional suspension of payments on 28 September 2026, followed by bankruptcy on 30 September. It names mr V.G.M. Leferink as the trustee, called a curator in the Netherlands. Tripaneer case record.
Although you may see “administration” or “liquidation” used in online searches, “Tripaneer B.V. bankruptcy” is the more precise description of the recorded proceedings.
The effect on an individual booking needs checking separately. The booking platform, the retreat organiser and the company that received your payment may have different roles.
1. Contact your retreat organiser directly
Start with the business delivering your retreat. Use the contact details in your booking documents or on the organiser’s own website.
Ask them to confirm:
- Whether they have your reservation and your place is still available.
- Whether the retreat will run on the agreed dates.
- How much of your payment they received.
- Whether they will honour the deposit you already paid.
- What balance, if any, remains due, and to whom.
Ask for a written response, particularly if you are travelling soon.
ABTA explains that when a booking agent fails, the underlying holiday arrangements may still be provided by the contracted supplier or tour operator. Your booking documents help establish who is responsible. ABTA’s guidance on booking protection.
If the organiser asks you to replace a deposit already paid through the platform, request an explanation and an itemised statement first. Check your position with your payment provider or insurer before agreeing to additional costs.
2. Save your booking and payment evidence
Keep copies of your confirmation, invoice, retreat description, cancellation terms, receipts and correspondence. Download anything important from your booking account while you can access it.
Make a simple record of:
- The total booking price and retreat dates.
- Each payment’s date, amount and method.
- The merchant name shown on your statement.
- Any amount paid directly to the organiser.
- Any refund or credit already received.
These details can help your bank, insurer or the trustee assess a claim. The Financial Ombudsman Service recommends providing supporting documents and a clear account of what happened when raising a payment dispute. Financial Ombudsman guidance.
3. Ask your card provider about refund options promptly
If the contracted service or a refund due to you is not being provided, contact your card issuer. Explain the booking, the insolvency and what the organiser has confirmed.
You can ask about two possible routes.
Chargeback
Chargeback may be available for eligible debit or credit card payments where services have not been supplied. Time limits apply, commonly around 120 days, although the starting point can depend on the circumstances, including the expected service date.
Ask your card provider which deadline applies to your payment. An older booking does not necessarily mean you are already out of time. UK Finance chargeback guidance.
Section 75
For eligible UK credit purchases, Section 75 can apply where the cash price of the relevant goods or services was more than £100 and no more than £30,000. Paying only a deposit by credit card can sometimes be sufficient.
However, bookings through intermediaries require particular care: the contractual relationship and payment route affect eligibility. Ask your credit provider to assess the actual transaction rather than assuming you are covered or excluded. Financial Ombudsman guidance on Section 75, UK Finance’s intermediary and deposit guidance.
Contact the bank promptly to understand your options and preserve deadlines, even while you are clarifying the booking.
4. If you paid through PayPal, check its deadlines
Under PayPal’s current UK Buyer Protection policy, an eligible “Item Not Received” dispute must be opened within 180 days of payment. If unresolved, it must normally be escalated to a claim within 20 days of opening the dispute.
Eligibility and exclusions apply, and Friends and Family payments are excluded. PayPal also restricts pursuing a PayPal claim and a card dispute simultaneously for the same transaction. Check both routes and their deadlines before choosing how to proceed. PayPal UK Buyer Protection policy.
5. Check your insurance and any booking protection
Read your travel insurance policy and ask specifically whether it covers the insolvency of the booking platform or agent involved. Cover for an airline or accommodation provider does not necessarily cover a booking intermediary. Policy wording matters. An insurer’s explanation of provider bankruptcy cover.
Also check your booking documents for any named insolvency insurer, guarantee, bond or package protection scheme.
Do not assume every retreat booking is ATOL protected. If you have an ATOL certificate, contact the ATOL holder identified on it. The Civil Aviation Authority explains that when an agent fails but the ATOL holder remains in business, the holiday may still proceed. CAA guidance on travel agent failure.
Before cancelling separately booked flights or buying a replacement retreat, ask the relevant providers and insurer how those decisions could affect your costs or claim.
6. If Tripaneer owes you money, check the claims process
The Tripaneer B.V. case page on ClaimsAgent includes a “Submit claim” link. Check that the page identifies Tripaneer B.V. and court file F.13/26/306, then follow the current instructions and provide evidence of the amount owed. Tripaneer’s ClaimsAgent case page.
Registering a claim does not guarantee repayment. The Dutch consumer regulator explains that recovery depends on the money available in the bankruptcy; consumers may receive only part of an advance payment or nothing. ACM ConsuWijzer’s bankruptcy guidance.
Check payment dispute deadlines separately rather than waiting for the insolvency process to finish. Tell the organisations handling your claims about any refunds you receive elsewhere, so the same loss is not recovered twice.
Common questions about BookYogaRetreats bookings
Is my retreat automatically cancelled?
No automatic conclusion can be drawn from the platform’s bankruptcy alone. Ask the retreat organiser whether they will provide your booked stay and honour your payments, and obtain written confirmation before travelling.
Can I get my BookYogaRetreats deposit back?
Possibly, but a refund cannot be promised. Your options depend on whether the booking will be honoured, who received the money, how you paid and what protection applies. Check with the organiser, payment provider and any relevant insurer.
Should I cancel the booking myself?
Check your position first. If the retreat remains available, your own cancellation could bring the organiser’s cancellation terms into play. Ask for clarification before making an irreversible decision.
What if the booking website is still accessible?
An accessible website alone does not confirm that a particular booking or payment is protected. Obtain confirmation about your own reservation and check the current insolvency information.
Finding a retreat through Review My Retreat
If you decide to explore another retreat, give yourself time to confirm the position of your original booking first.
Review My Retreat is a directory and enquiry service. Guests arrange their stay and pay the retreat provider directly; Review My Retreat does not collect guest retreat deposits or booking payments. How our service works.
You can explore retreat listings and contact providers to discuss availability, prices and terms. Before paying, confirm the contracting business, cancellation policy, payment schedule and any insolvency protection attached to your new booking.
About Rob Horsfall
Rob has been interested in spirituality since visiting India in 2002. After completing his philosophy studies at university, he continued studying the Buddha's teachings in Sri Lanka. He returned in 2011 and now spends his time developing Review My Retreat, studying acupuncture and integrating insights from different spiritual traditions into everyday life.
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